The Assistant Theater Manager assists with the smooth, orderly operation of performances and events in multiple venues and throughout the Kennedy Center campus as assigned by the Theater Managers at the Kennedy Center. This position also coordinates and evaluates patron services issues related to arrival, wayfinding, the lobby experience, and concessions as they apply to line management and timely arrival of patrons to the theaters. Duties include house management of performances and events, completing performance reports, weekly payroll and settlements, communication with other Kennedy Center departments, and documentation of pertinent information related to performances and events.
Duties and Responsibilities
40% Assumes house management duties for performances, events and activations (outdoors and indoors) and lobby functions as assigned by Theater Managers.
25% Communicates patron issues including arrival, patron movement and patron experience issues, customer complaints, and general information to appropriate staff.
20% Office work related, but not limited to, house reports, payroll, statements, settlements and filing.
15% Supervision of theater’s usher staff in conjunction with the Theater Manager and Head Usher.
N/A Other duties as assigned.
