Posted on
Apr 28

Box Office Manager


Michigan Opera Theatre

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Box Office Manager
Company: Michigan Opera Theatre
The Box Office Manager oversees both long-term and day-to-day
operations of the Box Office, and ensures a hospitable, smooth, and efficient
operation. A crucial leader for Michigan Opera Theatre, the Box Office Manager
is responsible for programming and monitoring all events in the Tessitura and
Ticketmaster ticketing systems, tracking daily sales and deposits, executing
and supervising account management and fulfillment, subscription processing and
fulfillment, staff management and training, and CPI compliance. This role is
highly visible and interacts with sponsors, vendors, clients, and rental
clients, including Broadway
in Detroit and special event rentals. The Box Office Manager always
leads by example and provides the highest level of customer service to all
guests, vendors, and clients.
Primary Responsibilities:
Represent DOH/MOT as a helpful, cheerful, energetic,
knowledgeable first point of contact for patrons, donors, board members, and
the general public
Oversee the Box Office staff by scheduling FT
and PT employees, hiring and training all new Box Office employees and ensuring
that all Box Office employees appropriately, accurately and consistently represent
DOH/MOT in a professional manner in all communications both internally and
Assures training for Box Office team in
technology, program offerings, sales strategies and patron retention to support
MOT program sales and rental show sales
Manages complimentary ticket requests,
coordination with community partners, donor ticket management, group sales,
promo code management, and will call
Develops the Box Office into an effective
sales and promotion force by working with marketing to implement sales
promotions, special season ticket packages, loyalty programs and other
initiatives and overseeing promotional inventory management
Recommend policies and procedures to support
high levels of customer service, both internally and externally, by overseeing and
resolving all ticketing customer services issues, and assisting in the
establishment and enforcement of policies regarding ticket sales, exchanges,
complimentary tickets, staff tickets, and gift certificates
Oversee daily deposits and maintain strict
oversight of cash handling and reporting to the DOH/MOT Finance Department, and
reconciles any discrepancies daily
Build, edit, and manage all events in all
ticket sales platforms, including alternate revenue sources handled through
ticketing platforms
Create and distribute Box Office sales
Participate in and manage night-of-show
Works closely with Box Office partners at
Broadway in Detroit (BiD) to coordinate ticketing for BiD performances at the
Detroit Opera House
Works closely with Opera House event managers
and rental clients to coordinate ticketing for rental events at the Detroit
Opera House
Produce settlement reports on night-of-show and
end-of-run and be available to resolve questions with partners, promoters and
rental clients
Maintain high levels of customer service as
well as continued maintenance and education on product to help meet budgeted
Answer phones and manage the Box Office
voicemail system
Occasional telemarketing functions as
Responsible for sales, distribution, seating,
and processing of tickets including singles and season subscriptions, flex
passes, and memberships
Manage patron complaints and concerns,
assuring each patron a timely and thoughtful response. Maintain records of
customer service issues and their resolution
Manage all Box Office incoming and outgoing
mailings, including tickets and season subscription packets
Minimum of 2 years Box Office management or
equivalent experience
Bachelor’s degree or equivalent combination
of education and experience
Proven history of high levels of customer
service, to both internal and external constituents
Must be able to work in a fast-paced
environment providing a positive outlook
Must enjoy working with the public 
Strong leadership, organizational, and problem-solving
High-level knowledge of Tessitura preferred
Knowledge of Ticketmaster preferred
Proficient in Microsoft Office Suite
Ability to work nights and weekends,
congruent with a performing arts center’s performance schedule
Cash-handling experience and abilities; highly
accurate cash management skills required
Prior knowledge of Opera not required, but
the ability to learn about a season’s productions and sell them to patrons is a
The job description is not designed to cover or contain a comprehensive listing
of activities, duties or responsibilities that are required of the employee.
Position Reports to:            Director
of Marketing and Communications
Classification status:           Full-Time,
Last updated:                    04/27/2021
is commensurate with the duties and responsibilities of this position. Application
To apply for
this position in confidence, please send resume and cover letter to: Applications may be addressed to Mr.
Zach Suchanek, H.R. Assistant.
Opera Theatre is an Equal Opportunity Employer.  We value diversity in
our workforce.


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Opportunity Information

Posted on

Wednesday, April 28, 2021

Application Details

Fee: $

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End Date:

Location Details

Detroit, MI, USA

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Presented by

Michigan Opera Theatre

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